1. Our Relationship with SoLoVision

SoLoRecall is a product of SoLoVision LLC. This policy explains how SoLoVision LLC handles information when you use SoLoRecall's website, web app, desktop apps, Android app, APIs, and support services.

2. Information We Collect

• Account identifiers and profile details, such as your email address, display name, and avatar.
• User content, including recordings, transcripts, pages, database rows, files, chat prompts, and generated results.
• Settings and connection information needed for features you enable, including provider and integration configuration.
• Usage, device, diagnostic, security, and support information needed to operate and troubleshoot the service.
• Subscription, entitlement, transaction, and Recall Credit records associated with your account.

Supabase Auth handles password and social sign-in credentials. SoLoRecall does not receive your password in readable form.

3. How We Use Information

• Provide authentication, recording, transcription, workspace, search, export, AI, and support features.
• Process requests, maintain subscriptions and credits, and prevent unauthorized or abusive activity.
• Diagnose failures, improve reliability and usability, and communicate important service or policy changes.
• Comply with legal obligations and enforce our Terms of Service.

4. Service Providers and AI Processing

We use service providers only as needed to operate SoLoRecall. These can include Supabase for authentication, database, and storage services; Stripe for subscriptions and payments; hosting, monitoring, and support providers; and AI and transcription providers selected by SoLoRecall or connected by you.

Content is sent to an AI or transcription provider when you request a feature that needs that provider. If you connect your own provider account or key, that provider's terms, privacy policy, retention choices, and account settings also apply. Provider output can be incomplete or inaccurate, so review important results.

Stripe processes payment details. We do not receive or store your full payment card number.

5. Sharing

We do not sell your personal information. We may disclose information:

• To the service providers described above so they can perform requested services.
• At your direction, such as when you share content or enable an integration.
• When required by law or reasonably necessary to protect users, SoLoVision LLC, or the service.
• As part of a business transaction, subject to appropriate confidentiality and notice where required.

6. Retention and Deletion

We retain account information and user content while needed to provide the service, satisfy legal and security obligations, resolve disputes, and maintain legitimate business records. Different records can have different retention periods. Deleted content may remain for a limited time in backups, security logs, or provider systems before routine removal.

You can delete supported content in the product. To request access, correction, export, or deletion of account information, contact support. We may need to verify your identity and may retain information when legally required or necessary for security and billing records.

7. Security

SoLoRecall uses protected connections, authentication, authorization controls, and restricted service credentials. No internet service can guarantee absolute security. Protect your account, use a unique password, and report suspected unauthorized access promptly.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information. You can also manage connected providers, subscription settings, and product communications through the service or support. Applicable rights and exceptions vary by jurisdiction.

9. Cookies and Local Storage

We use cookies and device storage needed for authentication, preferences, security, and core product operation. We may also use limited diagnostics to understand reliability and usage. Browser controls can limit storage, but blocking required storage may prevent sign-in or other features.

10. Changes and Contact

We may update this policy as SoLoRecall changes. We will post the updated effective date and provide additional notice when required.

Questions or privacy requests can be sent to [email protected] or submitted through the SoLoRecall Help Center.